Jool

If the car does not react to the app, it is usually asleep. Follow these steps in order:

Install the latest version of the Jool app from the App Store or Google Play.

Stand less than one meter from the car and turn on your phone’s Bluetooth: the connection is made directly between your phone and the vehicle.

On your booking’s home screen, refresh it by swiping down.

Press “Wake up” while gently pulling the door handle.

Press “Open”, several times if needed, then unlock the car.

If nothing happens, press the “Tesla App access” button and repeat steps 2 to 5, with Bluetooth still on.

If the car still does not respond, go to your phone’s Bluetooth settings, remove the pairing with the vehicle, then repeat steps 2 to 6.

If the problem persists, contact us on <a href="https://wa.me/message/ZWHPA53CTNEAC1" rel="nofollow noopener noreferrer" target="_blank">WhatsApp</a> and attach a screenshot of each step: this allows us to help you much faster.

1. Install the latest version of the Jool app from the App Store or Google Play.
2. Stand less than one meter from the car and turn on your phone’s Bluetooth: the connection is made directly between your phone and the vehicle.
3. On your booking’s home screen, refresh it by swiping down.
4. Press “Wake up” while gently pulling the door handle.
5. Press “Open”, several times if needed, then unlock the car.
6. If nothing happens, press the “Tesla App access” button and repeat steps 2 to 5, with Bluetooth still on.
7. If the car still does not respond, go to your phone’s Bluetooth settings, remove the pairing with the vehicle, then repeat steps 2 to 6.
8. If the problem persists, contact us on <a href="https://wa.me/message/ZWHPA53CTNEAC1" rel="nofollow noopener noreferrer" target="_blank">WhatsApp</a> and attach a screenshot of each step: this allows us to help you much faster.

What should I do if my Tesla does not respond?

> Via WhatsApp

> Envoyer email

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