When you subscribe to a mid-term rental with Jool, the first payment is made at the time of booking. This validates your reservation and reserves the selected car for your chosen period.
After that, your monthly subscription fee is charged each month to the payment card registered at sign-up, three days before the anniversary date of your delivery. You'll receive an email confirmation for each payment, with your invoice details.
In case of a failed payment
You'll receive an SMS asking you to settle your payment.
You have until the anniversary date of your delivery to make the payment directly from the app, using the payment method of your choice.
After this period, the car is blocked, and :
The car is remotely immobilized via telematics, making it impossible to use.
The rental agreement is suspended.
We proceed to recover the car.
The security deposit withheld will not be refunded to you.
If you change your payment card or run into a payment issue, our support team is available to help you quickly.