Additional fees related to the past month of your mid-term rental are charged each month to the payment card registered at sign-up, within 7 days of the anniversary date of your delivery. You'll receive an email confirmation for each payment, with your invoice details.
In case of a failed payment
You'll receive an SMS asking you to settle your payment.
You have 48 hours to make the payment directly from the app, using the payment method of your choice.
After this period:
The car is remotely immobilized via telematics, making it impossible to use.
The rental agreement is suspended.
We proceed to recover the car.
The security deposit withheld will not be refunded to you.
If you change your payment card or run into a payment issue, our support team is available to help you quickly.