Late return
Unexpected delays happen, so we allow a 15-minute grace period. Beyond that, you'll be charged 25 € for each additional hour (or part of an hour) you're late, up to a maximum of 6 hours.
If you're running late, extend your rental via the Jool app. This will cost you less, and is more considerate toward the convoyeur picking up the car.
Note that if your delay means you return the car after 11:30 PM, 6 hours of delay will automatically be applied, i.e. 150 €.
For bigger unexpected delays, we recommend extending your rental directly from the app: How do I extend my rental?
Late delivery
You agree to be available at the address and time chosen for delivery at the time of booking.
If you're running late, update your delivery time directly in the app. If you can't update it yourself, send us a WhatsApp message by clicking here to work out an arrangement.
If we don't hear from you and you remain unreachable for more than 1 hour after the rental start time, your rental will be automatically cancelled, with no refund.