Jool

If the app does not allow you to end your rental (inactive button, error, or frozen screen), follow these steps:

Ensure the car is properly parked in an authorized space at the return location (or within 500 meters of that address).

Close the Jool app completely, then relaunch it and try again.

If the problem persists, contact our support team directly via WhatsApp (+33 7 44 09 78 95), providing your booking number and location. A team member will close the rental for you.

1. Ensure the car is properly parked in an authorized space at the return location (or within 500 meters of that address).
2. Close the Jool app completely, then relaunch it and try again.
3. If the problem persists, contact our support team directly via WhatsApp (+33 7 44 09 78 95), providing your booking number and location. A team member will close the rental for you.

⚠️ Do not leave the car without confirming the end of the rental; you remain responsible for the vehicle and its parking until the rental is officially closed.

Steps to follow if you cannot end your rental in the Jool app (inactive button, error, or frozen screen).

What should I do if the "End my rental" button isn't working?

> Via WhatsApp

> Envoyer email

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